Frequently Asked Questions
Common Questions About Our Louisville Storage Facility
What are your access hours?
Our storage facility is open for access from 7:00 AM to 9:00 PM daily, making it easy for you to visit your unit whenever it fits your schedule.
How secure is the facility?
Your peace of mind is our top priority. We provide 24/7 video surveillance, unique gate code access, and a well-lit, fenced, and gated property to ensure your belongings are always protected.
How can I rent a storage unit?
Renting is quick and hassle-free. Use our 24-hour self-service kiosk, rent online through our website, or call our friendly support center to get started.
Can I pay my bill online?
Yes! We offer online bill pay for your convenience. You can also pay at the facility using our 24-hour kiosk anytime.
Do you offer month-to-month rentals?
Absolutely. All our storage units are available on a month-to-month basis, giving you the flexibility to store your items for as long or as little as you need.
What types of storage units are available?
We offer a range of unit sizes perfect for storing personal items, household furniture, seasonal gear, or business inventory. Explore our size guide to find the best fit for your needs.
Where are you located?
We’re conveniently located at 5824 Fern Valley Road, Louisville, KY 40228, right next to Intertech Mechanical Services and just minutes from neighborhoods like Shepherdsville, Mount Washington, Highview, Fairdale, and Okolona.
Do I need a lock for my storage unit?
Yes, we recommend bringing your own lock for maximum security. If you don’t have one, we can help you choose the right type when you rent your unit.
Is the property well-lit for evening visits?
Yes, our facility is brightly lit to provide you with a safe and comfortable experience, even during evening visits.
Who can I contact if I have questions?
Our remote call center is always ready to help! Call us at (502) 218-5013 for assistance with unit rentals, payments, or any other questions.